Terms & Conditions

01Agreement to these terms

These Terms & Conditions form a binding agreement between you and GLYMORE AI INC (New York) or GLYMORE AI LTD (England and Wales), depending on where you are based (together "Glymore AI", "we", "us"). Clients in the United States and elsewhere contract with the INC entity; clients in the United Kingdom and Europe contract with the LTD entity.

By using this website, submitting an enquiry, or subscribing to any of our services, you accept these terms. If you do not accept them, do not use our website or services.

Where we have signed a separate written agreement, proposal or order form with you, that document takes precedence over these terms wherever the two conflict.

02Definitions

• Services — the CRM setup, automation, messaging, AI agent, funnel, integration and support work we provide.
• Client — the business that engages us and is responsible for paying our fees.
• Client Data — the contacts, conversations, content, pricing and records the client puts into, or generates within, a system we operate.
• Platform — the third-party software on which we deliver the services, together with any configuration, workflows and templates we build.
• Partner — a person or business participating in our referral or reseller programme.

03Our services

We design, build and operate customer messaging, follow-up, booking, funnel and CRM systems, and custom-trained AI agents, for small businesses and agencies.

The precise scope of your engagement is what we set out in writing before work begins. Anything outside that scope is additional work and will be quoted separately. We may improve, change or discontinue individual features, and will give reasonable notice where a change materially affects you.

We provide the services with reasonable skill and care. We do not guarantee any particular commercial result — see "No guarantee of results" below.

04Eligibility and accounts

To use our services you must be at least 18 years old, have authority to bind the business you represent, and be operating a genuine, lawful business.

You are responsible for keeping account credentials secure and for all activity carried out through your account. Tell us immediately if you suspect unauthorised access.

You must give us accurate, current and complete information about yourself and your business, and keep it up to date. We may refuse, suspend or terminate an account where information provided is false, incomplete or cannot be verified.

05Fees, billing and cancellation

• Subscription fees are billed monthly in advance unless we agree otherwise in writing.
• A one-off setup fee covers the build described in your proposal and is payable before work starts.
• SMS and calling are pay as you go at the rates published on our website, currently $0.025 per SMS segment and $0.02 per minute for calls. Telephone number and other third-party costs are billed at cost unless your agreement states otherwise.
• SMS sending starts at a limit of 5,000 messages per day, which may be increased up to 50,000 per day at our discretion, subject to carrier approval and your sending record.
• All fees are exclusive of sales tax, VAT, GST and any other applicable tax, which you are responsible for.
• Invoices are payable on receipt. We may suspend the services if an invoice is more than 14 days overdue, after notifying you first, and may charge interest on late payment at the statutory rate.
• Either party may cancel a subscription on 30 days' written notice. Fees for the current billing period are not refunded.
• Setup fees and work already performed are non-refundable.
• We may revise our prices on 30 days' notice. If you do not accept a change, you may cancel before it takes effect.
• Chargebacks raised without first contacting us are treated as a breach of these terms and may result in immediate suspension.

06Your responsibilities

To allow us to deliver the services properly and lawfully, you agree to:

• provide accurate information about your business, services, pricing and availability, and tell us promptly when it changes;
• obtain and retain valid consent from your own customers before we contact them on your behalf, and provide evidence of that consent on request;
• honour every opt-out request and never re-add a person who has opted out;
• review and approve messages, automations and content before they go live;
• hold all licences, registrations and permissions your business requires;
• comply with all laws applicable to your business, including data protection, consumer protection, advertising and electronic communications law;
• not use the services in any way that could damage our reputation or that of the platforms we rely on.

You control your customers' data. We handle it on your instructions.

07Acceptable use

You must not use our services, and must not ask us to build anything that will be used, to:

• send unsolicited communications to people who have not given consent;
• impersonate any person or business, or misrepresent who is contacting the recipient;
• promote or facilitate fraud, deception, phishing, identity theft or any confidence trick;
• advertise or operate any investment, lending, cryptocurrency, forex, gambling or income scheme that is unlicensed, misleading or unlawful in the territory targeted;
• sell counterfeit, stolen, restricted or illegal goods or services;
• send content that is defamatory, harassing, threatening, obscene, discriminatory or that infringes another party's rights;
• distribute malware, attempt to gain unauthorised access to any system, or interfere with, overload, probe or reverse-engineer the platform;
• circumvent usage limits, resell access without a written partner agreement, or share credentials with unauthorised parties;
• breach any applicable law, regulation, carrier rule or third-party platform policy.

08Fraud, unlawful activity and revocation of access

Verification

We may, at any time and at our discretion, require verification of your identity, your business registration, your ownership of a domain or telephone number, or the source and lawfulness of the contact data you intend to use. We may suspend an account pending that verification. Refusing or failing to provide it is grounds for termination.

Immediate suspension or termination

We may suspend or terminate your access immediately, without notice and without refund where we determine, on reasonable grounds, that you have:

• used the services to defraud, deceive or scam any person;
• messaged contacts obtained without consent, or bought, scraped or otherwise unlawfully acquired lists;
• provided false identity, business or billing information;
• used stolen, unauthorised or disputed payment methods;
• engaged in money laundering, sanctions evasion or any other financial crime;
• breached the acceptable use section above;
• exposed us, our providers or our other clients to legal, financial, regulatory or reputational risk.

Consequences

Where access is revoked for any of these reasons:

• all fees paid are forfeited and outstanding fees remain payable;
• we may withhold export of data where we believe it was unlawfully obtained or would be used unlawfully;
• we may report the matter to law enforcement, regulators, carriers, payment providers and platform operators, and cooperate fully with any investigation;
• we may permanently refuse service to you, to any business you control, and to any connected party;
• you remain liable for any loss, fine, penalty or claim we incur as a result — see "Indemnity" below.

Reporting abuse

If you believe someone is misusing our services, tell us. We investigate every report.

09Partner and referral programme

Where you participate in our partner or referral programme, additional terms apply:

• Commission is payable only on cleared payments from clients properly attributed to you, and only while those clients remain active.
• We may withhold or reclaim commission on any client that cancels, charges back, or is terminated for breach of these terms.
• You must represent our services honestly. Guaranteeing results, misstating pricing or capabilities, or using spam, unsolicited messaging or misleading advertising to generate referrals will end your participation and forfeit unpaid commission.
• Self-referrals, fabricated clients and any other manipulation of tracking constitute fraud under the section above.
• Either party may leave the programme on 30 days' notice. Commission on clients still active at that date continues in accordance with your partner agreement.

10Intellectual property

We retain all rights in our templates, workflows, prompts, configurations, snapshots, documentation and know-how, including anything built for you that derives from them. On subscribing you receive a non-exclusive, non-transferable licence to use them for your own business for as long as your subscription is current.

You retain all rights in your brand, content, price lists and Client Data, and you grant us a limited licence to use them solely to deliver the services. You confirm you have the right to provide us with everything you send us.

We may state publicly that we work with you and may reference anonymised results, unless you tell us in writing not to.

11Confidentiality

Each party may receive information from the other that is confidential. Both parties agree to keep it confidential, to use it only for the purposes of this agreement, and to protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already lawfully known, is independently developed, or must be disclosed by law.

These obligations continue for three years after the agreement ends.

12Third-party platforms and services

Our services are delivered using third-party platforms, carriers and integrations. Those providers set their own terms, availability, approval decisions and pricing, which are outside our control.

We are not liable for outages, throughput limits, account decisions, price changes or discontinuation by any third party, though we will work in good faith to find you an alternative. Your use of a third-party platform is also subject to that provider's own terms.

13No guarantee of results

We build systems that respond faster and follow up more consistently than manual processes. We do not promise any particular number of leads, bookings, conversions or revenue. Outcomes depend on your market, your pricing, demand, your own sales process and how you handle the work generated.

Nothing on our website, in our proposals or in our marketing constitutes a guarantee of earnings.

14Disclaimers

The services are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the services will be uninterrupted, timely, secure or error-free, or that any AI-generated output will be accurate or suitable for a particular purpose. AI systems can make mistakes; you are responsible for reviewing output before relying on it.

Nothing here excludes any warranty or right that cannot lawfully be excluded, including consumer rights under UK or EU law where they apply.

15Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• our total aggregate liability arising out of or in connection with this agreement in any 12-month period is limited to the total fees you paid us in that period;
• we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, loss or corruption of data, or any indirect, incidental, special, punitive or consequential loss;
• we are not liable for any loss arising from your breach of these terms, from content or instructions you supplied, or from acts or omissions of third-party providers.

16Indemnity

You agree to defend, indemnify and hold harmless Glymore AI, its officers, employees and contractors against all claims, demands, investigations, fines, penalties, damages, losses and reasonable costs (including legal fees) arising out of or connected with:

• messages sent on your behalf where valid consent was not obtained or evidenced;
• content, data or instructions you provided to us;
• your breach of these terms, of the acceptable use section, or of any law applicable to your business;
• any fraudulent, deceptive or unlawful use of the services by you or anyone acting through your account.

17Suspension and termination

Either party may terminate this agreement on 30 days' written notice.

We may suspend or terminate immediately, without notice, where you materially breach these terms, where payment is significantly overdue, where continued provision would place us in breach of law or of a provider's rules, or on any ground set out in the fraud section above.

On termination: your access ends; fees already due remain payable; and, provided your account is not terminated for fraud or unlawful activity, we will export your Client Data to you on request within 30 days, after which it is deleted from our systems.

Sections that by their nature should survive termination — including fees owed, intellectual property, confidentiality, disclaimers, liability, indemnity and governing law — continue to apply.

18Events outside our control

Neither party is liable for failure or delay in performing its obligations where caused by events beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, epidemic, industrial action, failure of utilities or telecommunications, government action, or the failure or withdrawal of a third-party platform. We will notify you and work to resume service as soon as practicable.

19General

• Assignment — you may not assign or transfer this agreement without our written consent. We may assign it to an affiliate or in connection with a sale or reorganisation of our business.
• Independent contractors — nothing here creates a partnership, joint venture, agency or employment relationship.
• Severability — if any provision is found unenforceable, the remainder continues in full force.
• No waiver — failure to enforce a provision is not a waiver of the right to enforce it later.
• Entire agreement — these terms, together with any signed proposal or order form, are the entire agreement between us and supersede prior discussions.
• Notices — notices may be given by email to the address on file, and are treated as received one business day after sending.

20Changes to these terms

We may update these terms as our services, our providers or the law change. The date at the top shows when they were last revised. Where a change materially affects an active client, we will give at least 30 days' notice by email. Continuing to use the services after a change takes effect constitutes acceptance.

21Governing law and disputes

For clients of GLYMORE AI INC, these terms are governed by the laws of the State of New York, without regard to conflict of laws principles, and the state and federal courts located in New York have exclusive jurisdiction.

For clients of GLYMORE AI LTD, these terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Before commencing proceedings, both parties agree to attempt in good faith to resolve the dispute by discussion. Please email us first — most matters are settled far faster that way.

22SMS messaging programme

This section applies to text messages sent by GLYMORE AI INC to people who have opted in, for example through the form on our website.

• Programme: Glymore AI enquiry, booking and account notifications, and marketing messages where you have agreed to them.
• Frequency: message frequency varies.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time to unsubscribe. You will receive one final confirmation message.
• Help: reply HELP, or email [email protected].
• Consent to receive text messages is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your mobile information. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

23Contact us

Email: [email protected]
Phone / WhatsApp: +1 431-444-2230

GLYMORE AI INC
144 Bionia Ave Ste 1028, Staten Island, NY 10305, USA

GLYMORE AI LTD
SIU Office, Unit A1068, 4-6 Greatorex Street, London E1 5NF, United Kingdom