Privacy Policy

01Introduction

This Privacy Policy explains how GLYMORE AI INC, a corporation registered in the State of New York, and GLYMORE AI LTD, a company registered in England and Wales (together "Glymore AI", "we", "us", "our"), collect, use, store and protect personal information.

It applies to this website, to enquiries you send us, and to the services we provide to our clients. Which entity is responsible for your information depends on where you are: clients in the United States and elsewhere contract with GLYMORE AI INC; clients in the United Kingdom and Europe contract with GLYMORE AI LTD.

We take this seriously. We do not sell personal information, we do not trade in contact lists, and we do not use client data for anything other than delivering the service that client has asked for.

If you disagree with this policy, please stop using our website and services. Questions go to [email protected].

02Information we collect

Information you give us

• Contact details — name, business name, email address, phone number and country when you complete a form, email us, message us or book a call.
• Business information — what you tell us about your company, your services, your pricing and your customers during scoping, onboarding and support.
• Account information — login identifiers and settings for the systems we build and operate for you.
• Billing information — company name, billing address and invoice records. Card and bank details are handled by our payment providers; we do not store full payment card numbers on our systems.
• Verification information — where we need to confirm who you are or that your business is genuine, we may ask for company registration details or proof of identity. See the anti-fraud section below.

Information collected automatically

• Technical data from your browser: IP address, device type, operating system, browser, referring page, pages viewed and time of visit.
• Cookie and analytics data, where you have permitted it.

Information we handle on behalf of clients

When we build and operate a CRM, messaging or automation system for a client, that client's own customer records sit inside their account. The client decides what goes in it and what is done with it; we act on their instructions and access it only to build, maintain, support and secure the system they have engaged us to run. We do not use it for our own marketing, and we do not share it between clients.

What we do not collect

We do not knowingly collect government identification numbers, financial account numbers, biometric data, precise geolocation, health information, or any other special or sensitive category of personal data. Please do not send us such information.

03How we use your information

We use personal information to:

• respond to your enquiry and arrange a call or demonstration;
• provide, configure, support, secure and improve our services;
• send service communications about your account, bookings, changes and support requests;
• send marketing communications, where you have agreed to receive them;
• issue invoices, take payment and maintain accounting and tax records;
• verify identity, prevent fraud, and investigate misuse of our services;
• enforce our Terms & Conditions and protect our legal rights;
• comply with our legal and regulatory obligations.

We do not sell personal information, and we do not share it for cross-context behavioural advertising. We have not done so in the past twelve months.

04Our legal bases for using your information

Where UK or EU data protection law applies, we rely on the following legal bases:

• Contract — to provide the services you have engaged us for, and to bill for them.
• Consent — for marketing messages and non-essential cookies. You may withdraw consent at any time.
• Legitimate interests — to run, secure, improve and grow our business, to prevent fraud, and to respond to enquiries. We balance these against your rights and stop where your rights outweigh them.
• Legal obligation — to meet tax, accounting, regulatory and law-enforcement requirements.

05Communications and messaging

We contact you by email, telephone and messaging apps in connection with your enquiry or account. Where we send you marketing, we do so only with your agreement, and every marketing message includes a way to stop receiving them. Withdrawing consent for marketing does not stop essential service messages about an active account.

Where our clients use our platform to message their own customers, the client is responsible for obtaining consent from those customers and for complying with the marketing and communications law that applies to them. We provide the tools to capture and honour that consent, and we will suspend any campaign we believe breaches applicable law. Mobile numbers and opt-in records are never sold, rented or shared with third parties for marketing purposes.

To stop hearing from us entirely, email [email protected].

06Cookies and analytics

Our website uses cookies that are strictly necessary for it to function, and — where you allow them — analytics cookies that tell us which pages people read and how they found us. Analytics data is aggregated; it does not tell us who you are.

You can block or delete cookies through your browser settings. Some parts of the site may not work correctly if you do. We do not currently respond to browser "Do Not Track" signals, as there is no agreed standard for them.

07Who we share information with

We disclose personal information only in the following circumstances:

• Service providers who operate parts of our business under contract — our CRM and automation platform, telecommunications and messaging carriers, email and hosting providers, and payment and accounting providers. They may use the information only to provide that service to us, and are bound by confidentiality obligations.
• Professional advisers — accountants, auditors, insurers and lawyers, where necessary.
• Authorities — regulators, law enforcement or courts, where we are legally required to disclose, or where disclosure is necessary to investigate fraud or protect our rights, our clients or the public.
• A successor — if our business is sold, merged or reorganised, information may transfer to the acquirer, who will remain bound by this policy.

For a current list of the providers we use, email [email protected].

08How long we keep information

We keep personal information only as long as we need it:

• Enquiries that do not become clients — up to 24 months from our last contact.
• Client and billing records — 7 years after the end of the relationship, to meet tax and accounting requirements.
• Opt-out and suppression records — indefinitely, so we do not contact someone who has asked us not to.
• Fraud and abuse records — as long as necessary to prevent repeat abuse and to defend legal claims.
• Client customer data — for the life of the client's account, then exported to the client and deleted from our systems within 90 days of termination.

After these periods information is securely deleted or irreversibly anonymised.

09How we protect information

We apply appropriate technical and organisational measures to protect personal information, including access controls limiting data to staff who need it, two-factor authentication on the systems we operate, encryption in transit, regular permission reviews, and confidentiality obligations for everyone who works with us.

No system can be guaranteed completely secure. If a breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant regulator within the timeframes the law requires.

10International transfers

We operate from the United States and the United Kingdom and use providers in both. Your information may therefore be transferred to, stored in and processed in countries other than your own.

Where information is transferred out of the UK or the European Economic Area, we rely on appropriate safeguards recognised by the relevant authorities, such as the UK International Data Transfer Agreement, the UK Addendum, or the European Commission's Standard Contractual Clauses.

11Your rights

If you are in the United States

Depending on your state, you may have the right to know what personal information we hold about you and how it is used; to obtain a copy or have it transferred; to correct inaccurate information; to have it deleted; to opt out of sale or of sharing for targeted advertising (we do neither); and not to be treated differently for exercising any of these rights.

If you are in the United Kingdom or the EU

You have the right of access, rectification, erasure, restriction of processing, objection to processing, and data portability, together with the right to withdraw consent at any time and the right to lodge a complaint with a supervisory authority.

Making a request

Email [email protected]. We will verify your identity using the contact details we already hold and respond within 30 days (UK and EU) or 45 days (United States), extending only where the law permits and telling you if we do. There is no charge unless a request is manifestly unfounded or excessive.

If you are unhappy with our response, you may complain to the UK Information Commissioner's Office at ico.org.uk, to your local EU supervisory authority, or to your State Attorney General.

Requests about a client's customer data

If your information is held inside a system we operate for one of our clients, that client controls it. Please contact them directly. If you contact us instead, we will forward your request to them and support them in responding.

12Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, email us and we will delete it.

13Third-party websites

Our website links to third-party sites and platforms, including social media profiles and messaging apps. We are not responsible for their content or privacy practices. Read their policies before providing them with information.

14Changes to this policy

We review this policy regularly and update it when our services, our providers or the law change. The date at the top shows when it was last revised. Where changes materially affect how we handle your information, we will notify active clients by email before they take effect.

15Contact us

For any question about this policy, or to exercise any of your rights:

Email: [email protected]
Phone / WhatsApp: +1 431-444-2230

GLYMORE AI INC
144 Bionia Ave Ste 1028, Staten Island, NY 10305, USA

GLYMORE AI LTD
SIU Office, Unit A1068, 4-6 Greatorex Street, London E1 5NF, United Kingdom